Returns & Refunds

Returns, Refunds & Quality Claims

Last updated: September 19, 2026.

TEKA Apparels creates made-to-order apparel through our production and fulfillment partner, Printful. Please check the product description and size chart before ordering. TEKA is your seller and your first point of contact for order issues; you do not need to contact Printful directly.

Damaged, defective, misprinted, incorrect, or missing items

If your item arrives damaged, defective, materially different from its description, misprinted, or if the wrong item arrives, contact sahamgorengancuan@gmail.com with your order number, a description of the issue, and clear photographs where possible. If a parcel appears lost, include the order number and tracking information. We will investigate and, where applicable, coordinate with Printful for a replacement, reshipment, or refund. An eligible manufacturing-error claim generally does not require return of the defective product.

When to contact us

To help us submit claims through Printful, please report damaged, defective, or misprinted products within 30 days after receipt. For apparently lost parcels, contact us within 30 days after the estimated delivery date. These are Printful's standard operational claim windows; they do not limit or extinguish any mandatory consumer rights you may have.

Change of mind, sizing, and colour

Because products are made to order, we generally do not offer voluntary returns or exchanges for change of mind, incorrectly selected size or colour, or no longer wanting the product. This does not affect statutory cancellation, return, refund, repair, or replacement rights that may apply in your location. If we send a size or colour different from the one you ordered, that is an order issue, not a sizing mistake by you.

How returns work

Please contact TEKA before mailing anything. We will confirm whether a physical return is necessary and provide the correct instructions and return address based on where the product was fulfilled. Do not send items to our business address or directly to Printful without instructions. For eligible defective or incorrect orders, we will handle applicable return-shipping costs where required by law. Eligible Printful quality claims often do not require a physical return.

Order changes, cancellations, and delivery addresses

We may be able to change or cancel an order before production begins; contact us immediately, but we cannot guarantee an amendment once production starts. Please provide an accurate, complete shipping address. Additional shipping charges may apply to voluntary reshipment when incorrect or incomplete customer-provided address details cause a return, unless applicable law requires otherwise.

Approved refunds

Approved refunds are generally returned to the original payment method. Payment-provider processing times vary. Where applicable law requires refund of shipping fees, taxes, or other charges, we will comply.

Your legal rights

Nothing here excludes or restricts non-excludable consumer guarantees or statutory rights, including applicable rights in Australia, the UK, and the EU. Where a statutory cancellation or cooling-off right applies and no lawful exception applies to the particular item, TEKA will honor that right, even if Printful's voluntary made-to-order policy is different. Rights in relation to faulty or non-conforming goods are not capped by Printful's 30-day claim window.

Contact TEKA

Email sahamgorengancuan@gmail.com with your order number and the email address used at checkout.